Selected work
Anonymised case notes.
Names withheld out of respect for confidentiality. The shape of each project is real — the situation, the decisions, what changed. Click any entry to read the full case.
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01.
Building IT's first real platform, against a Zendesk renewal clock.
A six-month ServiceNow greenfield — ITSM, HAM, and SAM standing up in a single phase — for an organisation that had never run a real service management platform.
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02.
[CASE STUDY TITLE]
[One-sentence teaser. Capture the situation and the outcome in a single line.]
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From the people I've worked with
Things people have said.
[Replace with real quotes when you have them. Three to four is plenty — quality over quantity. Get permission first. Use real names and roles where you can; "VP of IT Operations at a large healthcare provider" is fine if not.]
"[REPLACE WITH REAL QUOTE — pull something specific they actually said about working with you. Avoid generic praise.]"
— [Name], [Role]
[Company or descriptor]
"[REPLACE WITH REAL QUOTE]"
— [Name], [Role]
[Company or descriptor]
"[REPLACE WITH REAL QUOTE]"
— [Name], [Role]
[Company or descriptor]
If any of this looks familiar —
Reach out. Most of these started as a conversation that wasn't supposed to turn into a project. Some still didn't. That's fine.