Notes from the practice
Things I keep arguing about on calls.
Field-tested writing on ITSM, CMDB, and what actually works inside a real instance. Less marketing, more notebook. Practitioner-to-practitioner.
2026
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[ESSAY TITLE — start with the one you're most opinionated about]
[One-line dek that makes the reader want to click. State the take, don't tease around it.]
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